Vice President of Experience | EcoTarium

Vice President of Experience

Department: 
Experience
Effective Date: 
January 2019
Reports to: 
President & CEO
Status: 

Full time - Salary/Exempt

Salary range: $80-95k

Position Summary: 

The EcoTarium’s Vice President of Experience reports to the President & CEO and supports and collaborates with the board, senior leadership, staff, and the community to carry out the EcoTarium’s mission and vision through all experiential, mission-based offerings and guest services. The successful candidate will be a hands-on, participative manager and will lead and develop internal teams, as well as external partners, to support the Museum to fully implement the 2016-2020 strategic plan, and in preparation for the 200th anniversary in 2025. The VP of Experience will ensure the organization has operating excellence, integrity, and creativity in the following areas:

Education
Exhibits
Collections
Living Collections
Guest Services

Qualifications: 
  • Bachelor’s degree with senior level management experience in a zoo, museum, or nature center at a senior leadership level required
  • Highly skilled at internal and external customer service with demonstrated results in effecting positive change for customers
  • Experience developing budgets and growing earned revenue opportunities
  • Leader in encouraging and driving creativity, innovation and collaboration with a vision for 21st century museum exhibits, including co-created content
  • Leader in informal science educational philosophy with experience developing programming with management team
  • Experience in relating to the community, responding to community needs and interacting with community leaders
  • Proven achievement of operational results without compromise to the organization’s mission and values
  • Proven experience in leading and building teams, and fostering a positive and collaborative working environment
  • Highly organized, experience scheduling complex project management and logistics, and keeping multiple simultaneous projects on schedule and within budget
  • Excellent verbal, written, interpersonal, organizational and leadership skills
  • Experience with data-based decision making and change management strategies at a senior leadership level
  • Experience working with living collections at an AZA accredited organization preferred
  • Pass CORI background check in accordance with EcoTarium’s guidelines
Responsibilities: 

Education Department

  • Oversee the development of education programs consistent with the mission of the EcoTarium and the coordination of special events; build and facilitate collaborative partnerships with external stakeholders with a focus on mission delivery in programmatic areas.
  • Oversee the delivery of an exceptional educational experience in programs and within exhibits
  • Identify best practices and improve internal systems with an eye toward future needs and budget realities
  • Work with manager to develop departmental budget for all educational programming
  • Work with Volunteer and Community Engagement Coordinator within education department and across division to ensure community partners are fully engaged through collaborative partnerships, MOUs and shared mission programming
  • Work with Institutional Advancement on review and reporting of grant and sponsorship projects related to divisions, as well as fundraising events
  • Represent the EcoTarium at public meetings, professional conferences, partnerships and programs; serve as leader for strategic partnerships with formal education systems in the region
  • Serve in an ex officio capacity on Education and Programs committee of the Board of Trustees

Exhibits Department

  • Provide oversight and direction for museum exhibits, permanent and traveling including exhibit maintenance; build and facilitate collaborative partnerships with external stakeholders with a focus on both co-created content and career development programs
  • Work with President, Board and staff in strategic planning and master planning for exhibits and overall site; providing leadership for exhibits and collections
  • Identify best practices and improve internal systems with an eye toward future needs and budget realities
  • Work with manager to develop departmental budget for all exhibits
  • Work with Institutional Advancement on review and reporting of grant and sponsorship projects related to divisions, as well as fundraising events
  • Represent the EcoTarium at public meetings, professional conferences, partnerships and programs; serve as leader for strategic partnerships for future exhibit development
  • Oversee collections, building staffing and working toward establishing physical and intellectual control over collections
  • Serve in ex officio capacity on Collections Committee of the Board
  • Represent the museum at public events, professional meetings and collaborative grant projects

Living Collections Department

  • Provide oversight and direction for all living collections management and exhibition; build and facilitate strategic relationships with external stakeholders to build career development programs within the living collections department
  • Identify best practices and improve internal systems with an eye toward future needs and budget realities
  • Work with manager to develop departmental budget for all living collections
  • Identify and work with managers to implement conservation based strategies within the living collections department and cross-functionally with education programming and exhibits.
  • Work with Institutional Advancement on review and reporting of grant and sponsorship projects related to divisions, as well as fundraising events
  • Oversee institutional plans to secure AZA accreditation (with a lens to future AAM accreditation)
  • Ensure best practices in animal care, enrichment, training, and welfare in compliance with state and federal standards, and industry best practices
  • Work with department management on institutional collections plan in line with EcoTarium’s 2016-2020 strategic plan.

Guest Services Department

  • Provide oversight and direction for guest services department; work with external stakeholders to identify and develop best practices for guest engagement and accessibility
  • Identify best practices and improve internal systems with an eye toward future needs and budget realities
  • Work with manager to develop departmental budget for all guest services
  • Work with Institutional Advancement on review and reporting of grant and sponsorship projects related to divisions, as well as fundraising events, marketing and membership programs
  • Serve as data collection manager for COVES
  • Identify and implement strategies to improve guest experience
Non-Essential Functions: 
  • Other duties as assigned
Instructions: 

Please send cover letter and resume to: Human Resources, Attn: Vice President of Experience, EcoTarium, 222 Harrington Way, Worcester, MA 01604 or email: with “Vice President of Experience” in the subject line. Review begins immediately, applications accepted until position is filled.

EOE